Payments
Whale Safari accepts the following methods of payments.
Website:
Credit cards including Mastercard, Visa and American Express. There is no charge or service fee for processing credit card payments when tours or services are purchased on our website whalesafari.is
Sales department:
Credit cards including Mastercard, Visa, American Express.
Ticket offices:
Credit cards including Mastercard, Visa, American Express.
Payment will be listed as Whale Safari / Sea Safari Ísland ehf. on the credit or debit card statement.
Cancellations
All cancellations must be made in writing and should be sent to info@whalesafari.is. If it is not possible for you to send us your cancellation via email, please contact us by phone (+354 497-0000). Cancellations received less than 24 hours prior to tour departure will be charged in full. Please note that other cancellation policies may apply if you have made your reservation through a third party.
Flexible tickets:
If you have a tour booked with a flexible ticket you can request a change to the original departure time and date. This change can be made up to two hours prior to the reserved departure time. All changes must be made in writing at least two hours prior to the reserved departure and should be sent to info@whalesafari.is. If it is not possible to e-mail us please contact us by phone (+354 497 0000). All changes with the flexible ticket depend on the availability at the time of the requested change.
Please note that all cancellations are subject to our cancellations policy. All cancellations received less than 24 hours prior to tour departure will be charged in full.
Refunds
Tours purchased on whalesafari.is are refunded when is requested at least 24 hours prior to departure. Once a tour or service has started no refunds are available. For tours purchased through travel agencies, please take your original voucher to the travel agency and they will issue a full refund after reconfirmation the tour cancellation with our office.
Liability
Whale Safari eserves the right to alter routes, itineraries or timetables, change or cancel tour dates should the necessity arise, including irregularities due to adverse weather. The tours are run in wild nature and we can never guarantee sightings on a particular tour. The estimated duration of tours are standard times and can change according to sea conditions. All activities are undertaken entirely at clients own risk and they must behave in a fit and proper manner at all times in accordance with Whale Safari guidelines and must take proper responsibility for their own safety. All tours and outdoor activities carry inherent risks and Whale Safari does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). Whale Safari, it’s managers and staff accepts no responsibility or liability for any loss or damage of passenger’s property on our boats. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation during your tour.
Complimentary tickets
In the unlikely event that no whales or dolphins are spotted on your Whale Watching Tour, we do not refund the tour price but offer a complimentary ticket valid on the Classic Whale Watching tour - in either Akureyri or Reykjavík. Each ticket is valid for two years and for returning passengers only. Please remember to bring the ticket and your ID when checking in for the complimentary tour.
Warranties
While Whale Safari strives to provide accurate information, the website may contain inaccurate, incomplete, or out-of-date information. Whale Safari takes no responsibility for errors or omissions in the content of the website, and makes no commitment to update such information. Whale Safari shall not be liable for any damages relating to the use of, or reliance upon, the website or such information, features, material or services.
Privacy Policy: You can always visit our site without revealing who you are or providing any personal information. We do collect session data, but it cannot be linked to you as an individual. The usage information is for us to better understand how our sites are being navigated and improve our services. If you decide to book a tour through Whale Safari, we will collect information such as your name, nationality, phone number and email, that are necessary to provide you with the services offered on the site and give you important updates on your tour. We may invite you to participate in online surveys or send you pictures from your tour, but you can always opt out or unsubscribe from said emails. If at any point you wish to have your information removed from our database, please contact us via info@whalesafari.is. Whale Safari will never give out, sell, rent or share your personal information with a third party.
Visiting www.whalesafari.is
By visiting the website of Whale Safari you accept following the basic rules of conduct below and all applicable laws.
Visiting whalesafari.is you promise not to: